• Mon - Fri : 7:00AM - 4:30PM

99 Day Returns

Return and cancellation policy

Here at Personalized Jewellery , we strive to make every piece of personalized jewelry as precious and beautiful as the moment it commemorates. If your item has arrived damaged or has an error, please let us know immediately, Personalized Jewellery will arrange for replacement and cover the return postage.

Return policy

New and unworn items can be returned to Personalized Jewellery within 30 days of purchase. Please note that because all our personalized items are one-of-a-kind,Customer should be in charge of both return and replacement postage fees. 

Cancellation policy

The jewelry creation process starts very shortly as we are working to deliver your order ASAP, so that all cancellations requests after ordering may be subject to a 50 percent restocking fee.

Personalized Jewellery reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published here. If you have any inquiries regarding this or any of our other policies.